VPOD / KNOWLEDGE CENTRE / EVENTS & VENUES

Event Luggage Knowledge Centre

Event storage intelligence for arena, festival and venue teams. Plan luggage capacity, protect crowd flow, compare operating models and learn from real Vpod deployments.

Explore guides & tools See event case studies

368 Co-op Live locker doors4,608 Ziggo Dome lockers29 Ibis luggage lockers

THE EVENT LUGGAGE JOURNEY

Better entry. Faster storage. Smoother departures.

Visitor storage directly affects arrivals, screening, queue density, operational staffing and the experience after the final encore.

This centre connects event-specific personas, operating challenges, comparisons, planning guides and measurable customer evidence in one decision-led resource.

Explore Vpod event locker solutions

01 / ARRIVE 02 / STORE 03 / ENJOY 04 / COLLECT

01 / PERSONAS

Choose the owner of your event storage outcome.

Security, operations, venue leadership and commercial teams each need different evidence.

Event planning — calendar and users illustration

EVENT OPERATIONS

Event Operations Director

Plan storage uptake, arrival waves and departures without adding another queue.

Explore event operations priorities

VENUE MANAGEMENT

Venue Director

Align customer experience, permanent locker capacity, staffing and revenue.

Explore the venue view

SECURITY

Security & Crowd Safety

Reduce luggage-related screening friction and monitor external queue exposure.

Explore crowd safety priorities

COMMERCIAL

Commercial Director

Model paid storage demand, transaction revenue and venue partnership options.

Explore revenue opportunities

02 / OPERATIONAL CHALLENGES

Remove storage friction from the visitor journey.

Understand the bottlenecks that affect queues, bag policies, capacity and event throughput.

Arrival congestion — users and clock illustration

01 / ENTRY

Congested arrivals

Luggage and bag checks can create delays when thousands arrive in short windows.

Explore crowd-flow risks

Bag policy — ticket and shield illustration

02 / BAG POLICY

Bag policy friction

Give guests a clear storage pathway for bags not permitted beyond screening.

Explore event storage options

Cloakroom queues — suitcase and users illustration

03 / STAFFING

Manual cloakroom queues

Staffed handover and collection create sequential transaction bottlenecks.

Compare cloakrooms and lockers

Peak demand — line and suitcase illustration

04 / CAPACITY

Peak locker demand

Size for the simultaneous peak rather than assuming average attendance.

Explore capacity planning

Staffing costs — users and pound illustration

05 / COST

Operational labour cost

Examine the labour hours required for each storage and retrieval transaction.

Review self-service event lockers

Access history — lock and key illustration

06 / CONTROL

Access and accountability

Control access and record activity without paper tickets and lost keys.

Explore smart locker controls

Collection throughput — clock and exit illustration

07 / EGRESS

Post-event collection

Avoid a second queue when thousands of guests leave simultaneously.

Review Co-op Live evidence

03 / COMPARISONS

Compare the alternatives before choosing hardware.

Select the operating model first: service, staffing, policy and commercial outcomes.

MANUAL / SEQUENTIAL

Traditional cloakroom

Staffed handover
Physical tickets or tags
Single-file retrieval
Labour linked to each transaction

SELF-SERVICE / PARALLEL

Digital event lockers

Independent guest access
PIN, QR or mobile credentials
Simultaneous collection
Recorded access and usage

Storage alternatives — exchange and suitcase illustration

OPERATING MODEL

Cloakroom vs smart lockers

Compare queue dynamics, handover labour and collection speed.

Compare cloakrooms and lockers

Bag policies — shield and suitcase illustration

POLICY OPTIONS

Cloakrooms, lockers & bag policies

Understand three approaches to visitor belongings and venue entry.

Compare event storage options

Manual or digital — mobile and lock illustration

SELF-SERVICE

Manual vs digital storage

Review staff interventions, credentials, access events and accountability.

See smart locker technology

COMMERCIAL

Owned vs revenue-share

Evaluate capital cost, revenue share, usage and operating responsibility.

Explore commercial models

04 / GUIDES & PLANNING

Build your event storage operating plan.

Practical guidance covering capacity, technology, revenue and real deployments.

FEATURED EVENT OPERATIONS GUIDE

Co-op Live: a smarter arena luggage operation

A real arena deployment showing how digital booking, payments, self-service access and recorded usage come together in a live-event environment.

Explore Co-op Live best practice

Operating models — map and ticket illustration

EVENT STRATEGY

Event storage operating models

Plan around cloakrooms, smart lockers and bag policy design.

Read the event storage guide

Locker buying — book and suitcase illustration

BUYER GUIDE

UK luggage locker buyer’s guide

Specify compartment mix, access, software and support.

Open luggage buyer’s guide

CAPACITY

Luggage sizes & capacity planning

Forecast peak concurrent demand and select the right compartment mix.

Plan luggage capacity

Locker selection — lock and list illustration

SPECIFICATION

Choose the right smart locker

Use 15 buyer questions to evaluate security, access and reliability.

Open selection checklist

Price planning — calculator and pound illustration

COST

Smart locker cost & pricing

Understand system cost, installation, software and support.

Explore smart locker costs

Arena deployment — building and suitcase illustration

BEST PRACTICE

Co-op Live: arena deployment

Learn from real event booking, storage and collection workflows.

Explore the Co-op Live guide

Technology — laptop and lock illustration

PLATFORM

Smart locker technology library

Understand access, management, reporting and integration.

Explore technology guidance

COMMERCIAL

CrowdStor for venue storage

Review self-service revenue and venue locker service models.

Explore CrowdStor

05 / CUSTOMER EVIDENCE

Real deployments. Measurable outcomes.

Explore evidence from live arenas and transferable high-throughput luggage-storage operations.

Arena customer case — building and ticket illustration

CO-OP LIVE368smart locker doors

£38,374 revenue recorded during the first five months.

Read the case study

Large venue — building and users illustration

ZIGGO DOME4,608lockers

High-volume venue storage replacing traditional coin-operated systems.

Read the case study

Hotel luggage — suitcase and clock illustration

IBIS GENEVA29luggage lockers

380,000+ uses and 6× first-year ROI reported by the hotel.

Read the case study

Hostel operation — suitcase and pound illustration

OSTELLO BELLO84locker doors

More than 1,700 transactions in eight weeks.

Read the case study

Skyscanner and Mars have dedicated published case-study pages. ADP and Sodexo are currently surfaced through Vpod’s case-study library and workplace content.

06 / WATCH & EXPLORE